Change Management

Commitment to Client Success

Wilco Source is deeply committed to our clients achieving the business outcomes that drive the technology projects that we support. In almost all instances, we find that our clients’ capacity to allocate resources to assure project success is constrained. This reality is just as true for achieving business driven project outcomes as it is for the technical outcomes. Because leaders, managers and support functions are stretched we provide an array of transformation management services that enables us to support every aspect of achieving success. Our approach to supporting business transitions is practical, lean and targeted on producing measurable differences in business outcomes. We believe that the right change management action at the right time can be critical to success. Leaders understand the risk profiles unique to their organization. We help address threats to success.

We have organized our services around the lifecycle of a project. There are risks that are most effectively addressed at the start of every project. There are risks that are common during the development phase of a project and most effectively addressed during that phase. There are also benefit assurance challenges associated with obtaining and sustaining the business outcomes sought. These challenges must be solved during and after implementation. The following are examples of risk mitigation actions we recommend and provide support for at each stage of a project.

At the Beginning of a Project

  • Communicate reasons for change, the project vision and goals
  • Define and implement project governance
  • Align the impacted management team
  • Build cross functional collaboration
  • Engage with impacted staff
  • Document organizational profile and risk mitigation plan
  • Develop key project and solution measures
  • Develop detailed leadership plans

During Development

  • Actively address breakdowns and roadblocks that arise
  • Sustain alignment of impacted middle managers
  • Sustain cross functional collaboration
  • Provide periodic project team and impacted staff communications
  • Socialize and test solutions
  • Develop outcome success stories
  • Implement effective listening programs – obtaining and considering feedback
  • Provide ongoing project leadership support

Benefits Assurance

  • Train supervisors and staff
  • Provide staff and management cascading implementation communications
  • Develop and implement adoption influence strategies
  • Reinforce adoption through support and incentives
  • Implement outcomes measurement strategies
  • Sustain outcome performance through ongoing leadership reinforcement